FAQs

Luna ships domes and safari tents worldwide. Freight varies with package size, included accessories, destination, and import requirements. A detailed freight quote is prepared when an order is ready to move forward.

No. The purchaser is responsible for the duties and taxes associated with an order. Shipping figures shown before an order is confirmed are estimates.

Standard terms are payment in full when an order is placed. Qualified resort operators and multi-unit projects can discuss customized financing or profit-sharing arrangements with Luna.

Availability depends on the requested configuration. In-stock generic domes and accessories can often ship within a week, while specific colours or custom options are scheduled for production before freight and any import time are added.

Luna publishes return guidance in its official FAQ. Shipping is the purchaser’s responsibility and the published policy describes a restocking charge. Confirm the current terms with Luna before placing an order.

The basic dome package includes the steel structure, a PVC watertight cover, and a framed doorway. A pre-hung door can be added, or a customer can install their own door. Flooring and a support kit are not included.

No. The dome structure is supplied separately from the deck or foundation, so the base can be designed for the site and local requirements.

Utilities are commonly routed through the floor or internal walls. Luna offers a stove jack for venting a compatible flue through the structure. Heating and utility design should be planned for the individual site and local code.

Luna provides step-by-step assembly instructions. Domes up to 8m are described as suitable for assembly with basic tools, ladders, and a small team. Larger units may require additional construction support.

The official FAQ states a two-year warranty on product integrity, subject to specific exclusions. Read the applicable warranty terms before ordering.

The official FAQ describes the luxury safari tent frame as 6063 T6 aluminum alloy with a wood-etched finish. Frame connectors are identified as Q235B steel.

Luna describes the safari tent cover as high-quality canvas designed for durability, breathability, and weather resistance.

Luna offers customization options for colours, patterns, and additional features. Ask sales about the available choices for the exact tent and project.

Regular cleaning and appropriate storage during extended non-use are recommended. Product manuals provide the detailed care guidance for each tent.

Yes. Luna can supply replacement parts for luxury safari tents. Contact the team with the exact component or maintenance question.